Optimus Wealth Resources is committed to ensuring your satisfaction with our products and services. If you are not completely satisfied with a purchase, we are here to help.
1. Returns
Eligibility for Returns:
Items must be returned within 30 days of the purchase date.
Items must be unused and in the same condition that you received them.
Items must be in the original packaging.
Non-returnable items:
Gift cards
Downloadable software products
Certain personal care items
Return Process:
To initiate a return, please contact our customer support at info@hadiahland.com with your order number and details about the product you wish to return.
Our team will provide you with a return authorization and instructions on how to send your item back to us.
Please do not send your purchase back to the manufacturer.
2. Refunds
Eligibility for Refunds:
Once we receive your item, we will inspect it and notify you of the status of your refund.
If your return is approved, we will initiate a refund to your original method of payment.
Refund Process:
Refunds will be processed within 7-10 business days after receiving your returned item.
You will receive the credit within a certain number of days, depending on your card issuer's policies.
Late or Missing Refunds:
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, as it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at info@hadiahland.com
3. Exchanges
Eligibility for Exchanges:
We only replace items if they are defective or damaged.
If you need to exchange it for the same item, please contact us at info@hadiahland.com and send your item to: 123 Wealth Avenue, Financial District, City, Country.
4. Shipping
Return Shipping:
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
Damaged Items:
If you received a damaged item, please contact us immediately at info@hadiahland.com so we can resolve the issue.
5. Contact Us
If you have any questions about our Refund and Return Policy, please contact us:
Optimus Wealth Resources
Email: info@hadiahland.com
Phone: (+60) 132-533173
Address: 48 mega Avenue, Financial District, Kuala Lumpur, Malaysia