Royal honey Malaysia Products Black horse Bio vital 2024Refund PolicyRoyal honey Malaysia Products Black horse Bio vital

Refund Policy

Optimus Wealth Resources Refund Policy

Introduction

Optimus Wealth Resources is committed to providing our clients with high-quality financial services and products. We understand that there may be circumstances where a client may seek a refund. This document outlines the refund policy applicable to our services and products.

General Refund Policy

Service Satisfaction Guarantee
- We strive to ensure that our clients are fully satisfied with our services. If you are not satisfied with the service provided, please contact us within 30 days of service delivery to request a review and possible refund.
Eligibility for Refunds
- Refunds are only available for specific services and products as outlined in this policy.
- To be eligible for a refund, you must provide proof of purchase and a detailed explanation of why you are requesting the refund.

Specific Refund Policies

Consulting Services
- If you are not satisfied with our consulting services, please notify us within 30 days of the service date.
- Refunds will be processed on a case-by-case basis after a thorough review of the request.
- If a refund is granted, it will be processed within 14 business days.
Subscription-Based Services
- Subscriptions can be canceled at any time. If you cancel within the first 7 days of the subscription period, you are eligible for a full refund.
- Cancellations made after the first 7 days will not be eligible for a refund, but you will retain access to the service until the end of the current subscription period.
Financial Products and Reports
- Due to the nature of digital financial products and reports, refunds are generally not provided.
- If there is an error or issue with the product, please contact us within 7 days of purchase, and we will work to resolve the issue or provide a credit towards future purchases.

Process for Requesting a Refund

Contact Customer Support
- To request a refund, contact our customer support team at info@hadiahland.com or call our support line at (+60) 132533173
- Provide your purchase details, including order number, date of purchase, and the reason for the refund request.
Review and Decision
- Our team will review your refund request within 7 business days.
- We may contact you for additional information or clarification if needed.
- Once a decision is made, you will be notified via email regarding the outcome of your refund request.
Refund Processing
- If approved, refunds will be processed within 14 business days.
- Refunds will be issued to the original payment method used for the purchase.
- Please note that it may take additional time for the refund to appear on your bank or credit card statement, depending on your financial institution.

Non-Refundable Items

Any services or products explicitly stated as non-refundable at the time of purchase.
Products or services that have been significantly used or consumed.
Customized financial products or services that have been tailored to the client’s specific needs.

Amendments to the Refund Policy

Optimus Wealth Resources reserves the right to amend this refund policy at any time. Any changes will be posted on our website and will be effective immediately upon posting.